3DEXPERIENCE Tutorials

3DEXPERIENCE Platform
Customer Tutorials

Make the most out of your technology investment. Unleash the full power of the platform using these friendly video tutorials – designed to help make your journey smoother and more enjoyable.

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Virtual Tour →

Onboarding

https://youtu.be/OE-trtAAPUA?feature=shared

How to access 3DSupport App

https://youtu.be/G6cO-Fp43CU?feature=shared

Discovery Tour

Non technical Service Requests – NTSR

https://youtu.be/eMMlgJ_fOyM

Homepage and My requests Non technical SRs

https://youtu.be/V7MIlNiWDwg

How to create a Non Technical Service Request

https://youtu.be/v7LSeNXwMjU

Non Technical Service Request Details

https://youtu.be/5P6Jz4YD_Ys

How to clarify a Non Technical SR

https://youtu.be/FiJMc5ttIfM

How to validate a Non Technical SR

https://youtu.be/AXsSaRIIghQ

How to convert Non Technical SR into Technical SR

Technical SR Management

https://youtu.be/5PKBBbvds24

How to create a Service Request

https://youtu.be/K9j4oOfxGDE

How to clarify a Service Request (SR)

https://youtu.be/Nl33MPIIGkQ

Service Request Details

https://youtu.be/B7FeUht41u8

How to customize your view

https://youtu.be/ZA98uJwvPIs

How to search information in the 3DSupport App

https://youtu.be/gjfxI1qNEMw

How to provide a Feedback on a Service Request

https://youtu.be/INaqdpaCnFg

How to validate a Service Request

https://youtu.be/mFeYqB7W-4s

Sustaining support

https://youtu.be/mqIiAsNSuzk

My requests page improvements

https://youtu.be/rnHYb3Be_hQ

Security Attachement

Contact management

https://youtu.be/eMMlgJ_fOyM

How to create a contact

https://youtu.be/ILDe8A0rVc4

How to grant a role to a contact

https://youtu.be/11K9VA5nSN4

How to disactivate a contact

https://youtu.be/pr0oLl3oE7g

How to request a license

Getting Help

https://youtu.be/VdeiatGHn1s

How to access 3DSupport App

Supporting Documents/Guides

Need additional support?

As a valued CAD Microsolutions customer, you have round-the-clock access to our team of experts. Our support team is dedicated to helping you maximize your investment. Whether you have a question, encounter an issue, or need guidance, we’re here for you. Visit our support page for full details, or reach out to your account manager to learn more.

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